All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a credit refund. Please note that all returns are subject to a $25 restocking fee. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy. Teddy Blake can't be held accountable for packages lost during a return or exchange. Customers need to submit a delivery receipt to email@example.com and can buy additional insurance.